Quotes

Press releases frequently include a quote from a top figure of the organisation that they were issued by. Here's an example:

INSTITUTE OF EDUCATION TO OFFER 'TASTER COURSES' IN TEACHING SHORTAGE SUBJECTS AT SECONDARY SCHOOL
The Institute of Education, University of London, is to offer taster courses to adults thinking of starting a new career in teaching. The new courses, supported by the Teacher Training Agency (TTA) of the Department for Education and Employment, will focus on five shortage subjects in secondary schools: physics and broad science, mathematics, modern foreign languages, religious education (RE) and design and technology (D&T). [...]
Dr Barbara MacGilchrist, Dean of Initial Teacher Education at the Institute of Education, said: "We hope that our new taster courses will encourage people to think seriously of teaching as an alternative career which offers great challenges and the enormously worthwhile aim of helping young people discover their true potential. Our experience is that the fresh approach and vision of those who come to teaching from another career can also be a great stimulus within schools. We look forward to welcoming people from many different backgrounds to these courses".

This, like most other quotes in press releases, is a 'pseudo-quote': the words between inverted commas were almost certainly never spoken by the quoted source. They were written up by a press officer and, at best, merely approved by the source.

These quotes are added because of :

Liveliness

Quotes make the press release come to life, something which journalists will certainly appreciate when they determine if they will copy the press release or not. Alternatively, they even allow journalists to show to their readers that they got the information from the horse's mouth while in reality they didn't even have to take the trouble to pick up the phone.

Credibility

If you are able to use the words of Dr Barbara MacGilchrist, Dean of Initial Teacher Education at the Institute of Education, as support for your claim, then inevitably people will more easily believe you. And, again, the journalists too will be happy to retell the words of such elite sources.

Distancing

Pseudo-quotes in press releases allow the organisation to remain enthusiastic about the "top" quality of its own products or about this "unique" upcoming event without offending the journalists' sense of objectivity. After all, the superlatives - the hyperbole, cute spins and overt sales pitches, remember? - are between quotation marks and whoever copies them cannot - strictly speaking - be charged with side-taking.

Typically, such quotes are not included in the lead paragraph. Instead, they are reserved for the paragraphs towards the end of the press release.

Also note another preformulating use of quotes: press releases often start - in the headline or lead - with (indirectly) reported speech, attributed to the company as a whole (and not to a specific spokesperson):

RealNetworks(R), Inc. announces it has sued the Microsoft Corporation for violations of federal and state antitrust laws.

Or

RealNetworks(R), Inc. announced on 24 March 2004 it has sued the Microsoft Corporation for violations of federal and state antitrust laws.

Instead of

RealNetworks(R), Inc. announced on 24 March 2004 it has sued the Microsoft Corporation for violations of federal and state antitrust laws.